How do I download GoToAssist?
Log in to the GoToAssist Remote Support v5 Web Console at https://console.gotoassist.com.
- On the top bar of the console, click Get the Desktop Console. …
- Click the displayed download link.
- Once the download is complete, run the installer.
Does GoToAssist require a download?
Do my customers need to buy or pre-install GoToAssist? No, your customers join GoToAssist support sessions as your guests, for no additional charge. … Customers requiring mobile device support for iOS or Android devices are automatically directed to the mobile app for customers.
How do I use GoToAssist on Windows?
Easy, effective remote support software.
- Start a support session. Launch GoToAssist from your web browser, desktop or mobile device.
- Invite the customer. To join, customers enter a support key online or click a link you provide.
- See & control the computer. Screen sharing, diagnostic tools and more help you save the day.
How do I download GoToAssist on Mac?
How to download the GoToAssist Expert desktop application instantly
- Open a web browser.
- Go to www.fastsupport.com/download/repDownload. …
- Continue to instructions for each web browser to complete the download and installation steps.
Where does GoToAssist install?
When you install the GoToAssist Remote Support v4 software, this app is automatically installed on your computer as well. It will also run each time you join or start a session in order to connect you to your LogMeIn service.
How much does GoToAssist cost?
GoToAssist Pricing
| Name | Price |
|---|---|
| GoToAssist | $55/month (billed annually) |
| GoToAssist Concurrent | $99/month(billed annually) |
Is GoToAssist malware?
When Remote “Helpers” Like GoToAssist Remote Support Hinder One such scam is the technical support scam. … Remote support tools like GoToAssist have benevolent uses, and there is no danger in using them with legitimate tech support professionals. However, like any tool, they can be used for ill as well as good.
How do I set up GoToAssist?
- Set up unattended access on a device.
- Install the GoToAssist (Remote Support) app for iOS or Android.
- Open the app on your mobile device.
- Log in with your agent email address and password.
- Tap Unattended Support (iOS) or Unattended Computers (Android).
- Locate your desired computer, then tap to select it.
- Tap Connect.
How do I access GoToAssist remotely?
0:051:06GoToAssist Remote Support – How it Works – YouTubeYouTube
How do I enable GoToAssist on my Mac?
Select Security & Privacy > Privacy > Accessibilty. To be able to make changes, in the bottom-left corner click the lock icon. When prompted, log in. Add the GoToAssist Remote Support application to the list and tick the box next to it.
How do I get GoToAssist to work on Mac?
Click the Privacy tab. Click the Unlock icon in the bottom-left, then enter your Mac username and password….
- In the left menu, click Screen Recording.
- Click the Privacy tab.
- Check the box to allow screen recording for the following app: GoToAssist Corporate Customer.
- If desired, click the lock to prevent further changes.
How do I add a device to GoToAssist?
Add or Move a Device to a Group in the Agent Console
- On the Devices tab of the GoToAssist Remote Support v5 Agent Console select All Devices . …
- Select the device from the list by hovering over it.
- Under Actions, click the Move to Group button. …
- Select the device group to which you want to add the device.
- Click Move.
How do I add a computer to GoToAssist?
Set up from Customer’s Computer
- Select the Devices tab.
- Select the correct Device Group (if groups have been created for the account). …
- In the top-right corner of the console, click Download Unattended Installer, and select your platform (Windows or Mac).
How do I set up unattended support GoToAssist?
Log in to the GoToAssist Remote Support v5 Agent Console at https://console.gotoassist.com/.
- Select the Devices tab.
- Select the correct Device Group (if groups have been created for the account). …
- In the top-right corner of the console, click Download Unattended Installer, and select Android installer.
Is GoToAssist a legitimate company?
One such scam is the technical support scam. … Remote support tools like GoToAssist have benevolent uses, and there is no danger in using them with legitimate tech support professionals. However, like any tool, they can be used for ill as well as good.
Is GoToAssist safe to use?
GoToAssist users can rest assured that all their data – and their customers’ data – is safe. For more detailed information, see the GoToAssist Security White Paper.
Can I uninstall GoToAssist?
Uninstall the GoToAssist Customer application (Windows) Click the Windows Start button > Control Panel > Programs and Features. Right-click the GoToAssist Expert desktop application and click Uninstall.
Who uses GoToAssist?
We have data on 2,677 companies that use Citrix GoToAssist….Who uses Citrix GoToAssist?
| Company | CONFIDENTIAL RECORDS, INC. |
|---|---|
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Zendesk Inc |