How do I update Carbonite?

What is the latest version of Carbonite?

Carbonite Version 6.4. 0 is the latest release for Windows on Carbonite Safe and Safe Backup Pro plans. You can upgrade to the latest version of Carbonite by reinstalling Carbonite Safe.

How do I update Carbonite on my Mac?

macOS 10.11 Update Issue – If you are on macOS version 10.11, you may encounter issues with upgrading to the latest version of Carbonite….Known Issues:

  1. Restart your computer.
  2. Open Carbonite.
  3. Click on the Account tab located in the left navigation bar.
  4. Click upgrade.

How do I know what version of Carbonite I have?

You can determine which version of Carbonite Safe Server Backup you are running through the User Interface (UI). The CSSB User Interface displays information about your account, including your software version. Double-click the Carbonite Safe Server Backup shortcut icon on your Desktop.

Why is Carbonite not backing up?

If your backup is not progressing normally, restart your computer. If your backup doesn’t resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Does carbonite have versioning?

By default Carbonite Pro will keep one version per day going back 7 days, then one version per week going back 3 weeks prior to that and then one version a month for the preceding 2 months before that, providing 12 versions going back 90 days total.

How do I install Carbonite?

You can install Carbonite Safe Server Backup (CSSB) after signing into your account on our website and clicking the Install Carbonite button. Once the installation is complete, you will have to import the cloud certificate before you can start backing up data. Sign in to your account at

Does carbonite support Windows 7?

Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.

How do I know if I have Mac 1x or 2x?

Check the Carbonite icon that appears in the Apple menu bar of your Mac computer.

  1. Carbonite Version 1x: Black padlock icon.
  2. Carbonite Version 2x: Green dot icon.

How do I reset my carbonite backup?


  1. Ensure your computer is turned on and connected to the internet.
  2. Reinstall Carbonite to the latest version of the software.
  3. Restart your computer to refresh Carbonite’s connection to the internet.

How do I contact Carbonite?

Carbonite customer support is available 7 days a week, from 9:00 AM to 8:00 PM ET and online Carbonite support is available 24/7 at

How do I revert to a previous version of carbonite?

Locate the file you wish to restore. Once located, right-click it and select Restore previous versions…. Select the desired version of the file from the list. Once selected, specify the name and location of the file and click the OK button to restore it.

How long does Carbonite keep my files?

Summary: When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.

Can I uninstall and reinstall Carbonite?

You can download and reinstall Carbonite Safe on the same computer to update Carbonite to the latest version, fix common issues, and add improvements to the software.

How do I transfer Carbonite to a new computer?

Solution: Sign in at or with the button below. From the Computer options dropdown menu, select Move my Subscription. Choose Move my subscription and start a new backup and click Continue to Download.

Does Carbonite backup operating system?

What Can’t Be Included? Carbonite Safe Backup Pro is not designed to back up the following types of files or folders: Temporary files and operating system files. Any data that isn’t stored locally.

Can Carbonite backup an IPAD?

Carbonite Endpoint Backup makes it easy for businesses to ensure access to data stored on cell phones and tablets running on the two most popular mobile operating systems, iOS and Android.

How do I update my Mac when it says no update?

Click on your Apple logo on the top left of your Mac’s screen. then click on about this Mac. then click on software update and your mac will automatically search for the most updated version of Mac OS.

How do I update my Mac to latest version?

Update macOS on Mac

  1. From the Apple menu ? in the corner of your screen, choose System Preferences.
  2. In the System Preferences window, click Software Update. If your System Preferences doesn’t include Software Update, use the App Store to get updates instead.
  3. Click Update Now or Upgrade Now:

2 Nov 2021

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